HR Generalist and Compliance Manager

Job Type: Full-Time

Location: Hybrid - Greater Toronto Area

Salary: Competitive Base + Profit Sharing

Ferroque Systems is looking for a HR Generalist and Compliance Manager with a minimum of 2 years of experience performing HR functions within a professional services consulting / technology services organization. In this hybrid role (80% HR, 20% compliance management), the ideal candidate will have a good understanding of business, IT processes, and related controls to maintain and coordinate periodic internal audit requirements in addition to HR responsibilities. Your primary role will be that of a Human Resources Generalist responsible for managing HR within the organization. Responsibilities would include establishing and maintaining HR policies, being the point of contact for HR matters from employees and managers, contractor relations and contractor contract issuing and tracking, onboarding and offboarding procedures, training compliance and training plans, providing guidance and recommendations to business managers on matters that may impact people within the organization, complying with required regulations, polices and employment laws and finding new talent for our growing team.

Secondary role of Compliance Manager will consist of supporting the team with the planning, executing, and reporting activities of various internal and external audit mandates for which the organization must comply, such as SOC2 and ISO 27001. Experience with Governance, Risk, and Compliance (GRC) platforms and compliance automation software (Vanta, SecureFrame) is an asset.

HR Responsibilities

  • Serve as an advocate and counsel to employees and contractors
  • Drive initiatives/activities in support of site climate and culture
  • Manage and conduct internal investigations as needed
  • Ensure compliance with required regulations, policies, and laws related to Human Resources activities
  • Ensure the administration of audit activities for compliance within HR policies and procedures
  • Ensure management is trained in interviewing, hiring, terminations, promotions, performance review, safety, and employee conduct
  • Provide feedback and coaching to managers, actively listen and ask searching clarifying questions in regards to associates, and provide decision-making data in relation to staffing and HR-related matters
  • Develop strategies to source, attract, select, and recruit high-quality candidates against defined criteria for multiple professional disciplines, including liaising with external recruiters as necessary
  • Use innovative sourcing channels including social media, resume mining, diversity resources and networking to attract hard to find talent
  • Conduct in-depth screening vis resume screening and phone screen to assess potential candidates for level of interest, qualifications, and compensation requirements
  • Conducting background checks
  • Coordinating with CISO on security clearance processes for employees and contractors
  • Administering HR programs like benefits, compensation, bonus programs and holiday schedules
  • Develop and maintain HR-related processes including policies for onboarding, offboarding, training programs, professional development programs, and contract staff policies
  • Evaluating and resolving staff complaints and conflicts
  • Participating in staff meetings
  • Manage employee orientation and onboarding
  • Maintaining documentation and oversight on employee performance review and mentorship program
  • Administer the HUMI HR platform used by the organization
  • Administer and issue contracts for contracted staff
  • Provide support in other areas of HR as needed
  • Assist in the maintenance of HR portals and Intranet pages to provide easy access to HR-related documentation to employees
  • Review employee training programs annually and adjust as necessary with input from management
  • Writing job descriptions for various roles in the organizations and revise them as necessary on an annual basis with input from management to align with changing business and compliance requirements or technology landscape changes

Compliance Responsibilities

  • Act as owner of the compliance policies and evidence collection processes for our enrolled compliance programs (SOC2, ISO 27001) to maintain compliance documents and evidence, update policies, maintain employee policy acceptance attestations, and field inquiries from third parties on compliance status
  • Coordinate with managers and IT managers who own various compliance policies to update policies and collect audit evidence as part of annual attestations to maintain compliance
  • Maintain GRC platforms (Eramba, A-SCEND, SecureFrame) with policy documents and liaise with third-party auditors and vendors as part of ongoing evidence collection and annual audits
  • Maintain audit attestation reports and provide them to customers and customers upon request as part of their vendor vetting processes
  • Assist in ISO 27001 and SOC2 audit and readiness consulting mandates
  • Assist in Enterprise Risk Management and governance mandates

Minimum Requirements

  • Bachelor’s Degree in Human Resources or related field preferred or minimum 5 years HR experience
  • 1-2 years of information technology-related work environment experience
  • Self-starter and ability to work independently, assess an organization’s HR status, and establish projects to continually improve the HR posture of the organization, employee training, policies and procedures, employee welfare, and culture
  • Ability to develop process documentation, policies and procedures, and maintain training programs
  • Able to coordinate and communicate effectively with different departments and third parties toward compliance and HR objectives
  • A high level of proficiency in written and spoken English
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to research information security issues and products as required
  • Ability to work effectively in a team environment and communicate effectively across multiple departments and levels
  • Experience recruiting for all levels within a technology-driven business environment
  • Experience using social media tools for sourcing efforts including but not limited to LinkedIn Recruiter, Twitter, Facebook, blogs etc.
  • Experience working in a fast-paced environment where multiple searches and projects are the norm
  • Familiarity with ITIL, incident management, SOC2, and ISO 27001 GRC compliance certifications
  • Human Resources Management Certification Preferred (CHRM, CHRL)


  • Competitive base salary, based on experience
  • Profit-sharing program participation after one year of service
  • Three weeks vacation
  • Benefits including dental and health insurance coverages

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