Skip to main content

Introduction

Ferroque Systems Inc. and Ferroque Systems USA Inc. (collectively, “Ferroque Systems,” “we,” “our,” or “us”) are committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, maintain, and disclose personal information in compliance with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and relevant U.S. privacy laws.

This Privacy Policy applies to personal information collected through our website (www.ferroquesystems.com), services, and interactions with clients, prospects, and users (“you” or “your”).

Personal Identification Information

We may collect limited personal identification information from Users, including names, workplace email addresses, business phone numbers, and optionally physical addresses in various ways, including when Users:

  • Fill out forms on our website.

  • Purchase services from our online web store.

  • Sign up for webinars or events.

  • Sign up to our mailing lists.

  • Engage with our customer service or support teams.

  • Provide contact details in connection with product purchases or services engagements.

Users can always refuse to provide personal identification information; however, this may prevent them from engaging in certain site-related activities or receiving certain services.

The legal basis for processing this data is consent or our legitimate interests in properly managing customer relationships.

Non-Personal Identification Information

We may process data about your use of our website and services (“usage data”). This may include:

  • IP address

  • Geographical location

  • Browser type and version

  • Operating system

  • Referral source

  • Length of visit, page views, and website navigation paths

  • Information about the timing, frequency, and pattern of service use

We use Google Analytics, LinkedIn Insight Tag, and Zoho PageSense to collect this information for analyzing and improving website and service performance. The legal basis for this processing is consent or our legitimate interest in monitoring and enhancing our services.

Web Browser Cookies

To improve your experience, our site may use cookies, small text files stored on your device to remember preferences. Users can manage cookie settings in their browser, but disabling cookies may affect website functionality.

Our site uses Google Analytics, LinkedIn Insight Tag, and Zoho PageSense to analyze web traffic and user interactions. These tools collect information about how visitors use our site. Users can manage cookie settings in their browser or opt out of certain tracking mechanisms via LinkedIn’s ad settings or Zoho’s cookie preferences.

Users can also opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

How We Use Collected Information

Ferroque Systems collects and uses information for the following purposes:

  • To personalize user experience – Understanding how users interact with our website and services.

  • To improve our website – Using feedback and analytics to enhance functionality.

  • To improve customer service – Responding effectively to customer inquiries and support requests.

  • To send promotional emails – Providing updates, newsletters, and marketing communications.

  • To process service requests and product purchases – Managing managed services, professional service engagements, and product sales.

  • To facilitate event participation – Registering users for webinars, conferences, or other events.

  • To manage mailing list subscriptions – Sending newsletters and relevant marketing communications to opted-in users.

Users can opt out of marketing emails at any time.

How We Protect Your Information

Ferroque Systems follows industry-standard security practices to protect personal information. For full details on our security measures, please refer to our Security Policy.

Sharing Your Personal Information

We do not sell, trade, or rent personal identification information. However, we may share aggregated demographic information with business partners, trusted affiliates, and advertisers, to enhance services.

We may also disclose personal information:

  • To service providers who assist in operations under strict confidentiality agreements.

  • If legally required to comply with laws or protect our rights.

Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. Users should review the privacy policies of those websites before providing personal information.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. This primarily applies to data collected through our website, marketing activities, and customer inquiries.

For information related to data retention and destruction policies applicable to managed services, please refer to the relevant clauses in our Master Services Agreement (MSA) or contractual agreements.

Individuals whose data was collected for website or marketing purposes may request deletion of their personal data, subject to legal and contractual obligations.

Your Rights

Under applicable privacy laws, individuals have the following rights regarding their data collected through our website and marketing activities:

  • Access: Request a copy of personal data we process.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of personal data (subject to legal exceptions).

  • Restriction of Processing: Request to limit the processing of personal data.

  • Objection to Processing: Object to data processing, including marketing communications.

  • Data Portability: Receive personal data in a structured, machine-readable format.

  • Lodge Complaints: File complaints with relevant regulatory authorities.

  • Withdraw Consent: Users who provided consent can withdraw it at any time.

Requests to exercise these rights can be submitted via email or postal mail (contact details below).

Changes to This Privacy Policy

Ferroque Systems may update this policy periodically. When we do, we will update the date above and, where required, notify Users via email. We encourage Users to review this page periodically. Continued use of our services constitutes acceptance of any updates.

Your Acceptance of These Terms

By using the Ferroque Systems website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

Your continued use after updates signifies acceptance of the revised policy.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Ferroque Systems Inc.
430 – 5975 Whittle Road
Mississauga, ON,  L4Z 3N1, Canada
1-888-664-6954
security@ferroquesystems.com

This document was last updated on March 13, 2025