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We Understand the Tech Challenges Faced in the Healthcare Industry

In the complexities of the healthcare industry, efficiency and security go beyond ordinary requirements – they are vital lifelines.

When patients require swift care, there’s no room for navigating cumbersome endpoints or grappling with outages of EMR / EHR apps like Epic, Cerner, AllScripts, or Meditech.

When a moment’s delay can have real consequences for real people, the demands of compliance, data security, and seamless access to critical information are paramount.

At our core, we understand the nuances of clinical workflows; we offer solutions that ensure healthcare professionals can focus on what truly matters: delivering exceptional care with peace of mind.

Healthcare Challenges We Can Solve Together

Patient data protection and regulatory compliance

Ransomware and cybersecurity

Availability of critical EMR apps

User experience of clinicians

Interoperability of end-user technologies

Secure access to medical systems

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Ferroque Bridges the Divide
in Healthcare IT

  • Platform Auditing

    We merge top vendor practices with our extensive field experience to conduct thorough digital workspace assessments for healthcare organizations. Our targeted audits span security, availability, performance, and supportability – customized for your exacting needs.

  • Workspace Delivery Strategy

    Dozens of healthcare organizations have relied on us to craft their mission-critical app delivery solutions, including the largest Citrix DaaS platform in U.S. healthcare history. Whether it’s delivering EMR solutions from Epic, Cerner, AllScripts, Meditech, or medical imaging apps, we possess the expertise to design robust solutions for your clinicians.

  • Endpoint Strategy

    Healthcare use cases present some of the world’s most intricate endpoint and peripheral requirements. By fusing design thinking with technical prowess, we deliver solutions that strike the perfect balance between cost, workflow efficiency, and manageability throughout your clinical device portfolio.

  • Data Privacy

    We know that compliance with HIPAA and PIPEDA regulations is crucial in healthcare to safeguard patient health information (PHI) and maintain trust across all healthcare interactions. Ferroque helps mitigate breaches by spotting vulnerable egress points of PHI and adapting policy and technology DLP strategies.

  • Ransomware Mitigation

    In healthcare, a ransomware outbreak is a critical threat, potentially jeopardizing patient lives due to system-wide failures. Our security solutions are designed to combat ransomware and malware directly, effectively stopping them and safeguarding your organization’s reputation.

  • Clinician Experience

    Clinicians are the backbone of healthcare, often the first to notice even the slightest discrepancy. Understanding their demands, we excel in integrating time-saving optimizations. From reducing login times to integrating endpoints with smart cards, tap, biometric, and transcription solutions, we streamline workflows to super-charge efficiency.

  • Managed Services

    Our managed services expertise was honed in one of America’s largest and most intricate healthcare systems, which encompasses 1,200 sites, seven datacentres, 38 Citrix farms, 5,000 apps, and supports over 110,000 healthcare professionals. We grasp the critical nature of healthcare IT operations and the repercussions of any failure.
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Why Ferrroque Leads in Healthcare IT

Ferroque’s genesis occurred in healthcare. Our three-decade journey in the industry, encompassing over 75 organizations and 120 projects, speaks to our deep-rooted expertise.

We’ve played a crucial role in advising on some of the most extensive and most intricate healthcare infrastructures in North America, overseeing essential EMR and medical imaging systems for user bases ranging from hundreds to over 300,000.

Our experience has fostered deep capabilities in designing, deploying, and managing end-user infrastructure within the healthcare industry. And our advantage lies not only in the scale of our operations but the depth of the insights that set us apart.

In an industry where precision and reliability are paramount, Ferroque emerges as a trusted name synonymous with excellence in healthcare IT.

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Our Healthcare Experience

75

Healthcare clients

Healthcare and medical organizations we’ve worked with to improve patient care

30

Assessments conducted

Healthcare infrastructure and security assessments conducted to identify risks and generate actionable insights

40

Designs completed

Designs completed in healthcare for app delivery and network solutions for critical EMR and medical apps

120

Healthcare projects

Healthcare projects ranging from datacentre builds to multi-site digital workspace deployments for hundreds of thousands of clinicians

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FAQs About Ferroque and Healthcare

Does Ferroque have experience enabling secure authentication and access to patient records outside of the network?
Yes, we are deeply experienced in developing secure remote access solutions in healthcare, including conditional access, stringent auditing, custom multi-factor authentication workflows, and complex multi-domain environments.
How can Ferroque help in optimizing the login times of our clinicians using Citrix or other digital workspace solutions?

Logon optimization is a specialization of Ferroque.  We are intimately familiar of logon performance implications within clinical settings in addition to the common and not-so-common contributors both architectural and configuration that impact slow logins.  This field experience in logon time optimization and slow logins has been honed over several decades and hundreds of projects worth of expertise in various contexts. Every digital workspace deployment has its own nuances and we are adept and uncovering key contributors that impact workflows and cost organizations tens or hundreds of thousands in lost productivity annually. Through our standardized interactive and offline assessment process to uncover contributors and causes of login delays along with remediation and performance improvement tracking services, Ferroque can assist your end users in making impactful changes to patients faster.

Is Ferroque familiar with designing for and supporting dictation/transcription solutions in digital workspaces?
Yes, we are experienced in designing and integrating solutions such as Dragon Medical into endpoint strategy and digital workspace platforms, including double hop scenarios.
Is Ferroque familiar with integrating smart card, tap and go, and biometrics solutions?
Yes, we are experienced in designing and integrating solutions such as Imprivata and Caradigm into digital workspace solutions, and the access tier complexities and nuances that go along with them.
Is Ferroque experienced in designing for varied workflow and logistical needs of healthcare providers?
Yes, from mobile carts to shared and dedicated workstations, and even mobile devices. From the OR to the floor, offices, labs, and beyond, Ferroque has deep expertise in designing for app and desktop delivery these unique use cases, and endpoint management in clinical settings at scales of over 350,000 devices. We also appreciate the critical importance of both availability and access speed and are well-versed in solutioning for each.
Is Ferroque experienced in designing solutions with HIPAA/PIPEDA compliance in mind?
Indeed! Having worked with over 75 healthcare organizations across the US and Canada, we are very familiar with these compliance requirements and their implications on access and delivery architecture.
Is Ferroque experienced in designing solutions to deliver and secure my EMR/EHR/HRS system such as Epic and Cerner?
We’ve designed and deployed app delivery and load-balancing solutions for Epic, Cerner, AllScripts, Meditech, and more. We’ve conducted over a dozen large-scale Citrix and hypervisor designs for Epic alone, aligned to Epic’s strict guidance at scales of 5,000 to 300,000+ users. We’ve also managed environments delivering Epic and are versed in their release cycles. Whether within your facility or remotely hosted (RHO) by the vendor, we had diverse experience with these critical platforms.
Managing our environments are overwhelming, are becoming a liability, and we can’t keep up. Can you help?

Absolutely. Whether through staff augmentation, collaborative management, or our SOC2 compliant managed services, we have options to relieve your pain points and enable organizations to stabilize, optimize, and scale.

How capable is Ferroque at conducting health checks or security assessments against our infrastructure?
Ferroque has conducted over 75 health checks, infrastructure assessments, and security assessments on Citrix, VMware, Microsoft technologies, NetScalers, and major hypervisor and public clouds. Audits are one of our greatest strengths, bringing to bear decades of field experience and our knowledge of ever-evolving vendor best practices to generate actionable insights for customers to resolve or avoid serious issues. We’ve developed some of the most extensive assessment methodologies in our field and they’re continually updated, making annual health checks a common request.

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