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Relevant Expertise:
$7,995
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At a Glance

On-demand emergency professional services are crucial for enterprise customers, ensuring that critical issues are addressed promptly to minimize downtime and avoid significant financial losses. These services provide rapid, expert support during unforeseen events, helping to maintain business continuity and protect valuable data and resources. With 24/7 availability, enterprises can rely on these services to resolve emergencies quickly, reducing operational disruptions and preserving customer trust.

Our emergency response hours are ideal for customers who require critical assistance and have a short turnaround time at any time of year. When business, client, or patient care-impacting outages occur, time to resolution is of the utmost importance. This service provides peace of mind and places world-class technology architects and consultants at your fingertips.

It’s like having Batman on speed dial.

 

Benefits

Work with experienced EUI experts on-demand and gain these benefits:

  • Access to a team of world-class architects and consultants with diverse specializations across the technologies of our end-user infrastructure portfolio
  • Expert ad-hoc consultants on-demand any time of year, with a four-hour response time to assist with critical organization-impacting issues
  • Peace of mind in having experienced professionals at your organization’s disposal when needed most

What’s Included

  • Access to a team of senior architects and consultants across a diverse range of technology skills
  • Twenty (20) professional services hours for use on technologies within our expertise  practice areas on an emergency or non-emergency basis, either in a hands-on or advisory-only capacity

Additional Details

Requirements

  • Availability of customer resources with administrative rights to their IT infrastructure to review the environment configurations and dependencies, and, if required, make modifications to resolve issues
  • Active vendor support contracts are strongly encourages

Limitations & Exclusions

  • This engagement is limited to a remote delivery modality
  • The scope of services is limited to the technologies listed on the Expertise page of our website
  • All services are provided best-effort with no guarantee of resolution on a given issue
  • Not suitable for customers requiring sub-four-hour response time and proactive management. Customers requiring such an SLA are encouraged to contact our sales team to discuss managed service options
  • Expires one (1) year from date of purchase
  • Limitations & exclusions subject to change

Affected by any of these parameters?

No worries! Reach out to our sales team for a scope tailored to your exact needs.
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$7,995
Buy Now
           

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