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At a Glance

Like most software, NetScaler firmware requires periodic upgrades to address bugs, patch security vulnerabilities (CVEs), access new features, or maintain support as older versions reach end-of-life. In some cases, urgent upgrades are needed to address critical CVEs, but your team may lack the time or expertise to execute them successfully. Failed upgrades can also be a challenge. Keeping your NetScaler firmware up-to-date is essential for ensuring security, support, and stability and delays can bring operational risk to the organization.

Our NetScaler Upgrade Service ensures that your firmware upgrades are executed smoothly and efficiently, minimizing the risks of downtime or failed upgrades. With our expert team handling the process and their decades of collective experience handling NetScaler firmware upgrades, you can rest assured that your NetScaler environment will be updated swiftly to address CVEs, gain access to the latest features, and stay within support. We guarantee a successful upgrade, or your money back, providing peace of mind and maintaining your network’s security, stability, and performance.

 

Benefits

Work with an experienced NetScaler expert with extensive experience in NetScaler firmware upgrades and gain these benefits:

  • Risk-free upgrade commitment. Ensure successful upgrades for both minor and major firmware versions or your money back
  • Enhanced security and stability by addressing bugs and patching security vulnerabilities, keeping your NetScaler appliances secure and reliable
  • Enjoy peace of mind in your NetScaler’s firmware integrity, knowing you are running a current, supported version
  • Stay ahead with the latest enhancements and capabilities provided by the newest firmware releases

What’s Included

  • Data gathering session including context for the appliance deployment, acquiring ns.conf file
  • Guaranteed upgrade of NetScaler(s) to the target release
  • Pre-flight and post-flight NetScaler configuration checks, including configuration backups
  • Up to two hours of remediation time for any issues presented during the upgrade, such as a configuration issue resulting from the upgraded firmware

Additional Details

Requirements

  • A valid vendor support agreement for the NetScaler appliances
  • Customers to securely deliver sanitized (password hashes removed, IPs obfuscated) ns.conf
  • Customer available during set change windows to perform upgrades over screen sharing session
  • Customer will be responsible for the change control window and for any testing of the line of business applications being accessed via the NetScaler appliances

Limitations & Exclusions

  • This engagement is limited to a remote delivery modality
  • Limited to in-place firmware upgrades of up to one (1) NetScaler pair (MPX or VPX) or standalone NetScaler on-prem or in the cloud
  • Excludes upgrade of NetScaler SDX bundle
  • Post-upgrade remediation support is best effort with up to two (2) support hours. Additional time can be purchased separately. If the time is insufficient, the upgrade will be reverted
  • Excludes classic to advanced policy conversions. If identified in the config file, additional remediation services may be required before the upgrade
  • Excludes custom portal theme conversions (all portal themes other than RfWebUI-based themes are deprecated). If identified in pre-flight checks, additional remediation services may be required before the upgrade
  • Excludes weekend work. Upgrades can be performed during weekdays (if practical) or weeknights only
  • Excludes pre and post-application testing, which the customer remains responsible for
  • This engagement is not suitable for customers with a large fleet of NetScalers needing to be upgraded
  • This engagement does not include an assessment as part of the service. Customers interested in one should consider pairing this service with our NetScaler Micro-Assessment
  • Expires one (1) year from date of purchase
  • Limitations & exclusions subject to change

Affected by any of these parameters?

No worries! Reach out to our sales team for a scope tailored to your exact needs.
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