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Managing Complexity. Delivering Simplicity.

While the competition may merely manage components, we manage solutions.

Specializing in end-user infrastructure technologies, we provide comprehensive SOC2-compliant proactive managed services with innovative value-added features.

Our flexible service models include Essentials for monitoring and event management, and Premium for full platform support. With a 90-day money-back guarantee*, we are committed to delivering meaningful results, reducing risk, and ensuring customer satisfaction.

Interested in optimizing and securing your IT operations? Reach out to discover how Ferroque Systems’ managed services can drive efficiency and productivity for your enterprise.

* Subject to agreement terms

Operating the Platforms
Your Workforce Runs On

Discover bespoke managed services engineered
to ensure your technology stack works as hard as you do.

Digital Workspaces

Remote doesn’t mean out of reach. Digital workspaces deliver most of IT’s business value and are the cornerstone of our expertise.

App Delivery & Security

By supporting the world’s leading app delivery controllers and load balancers, we have gained the trust of top global customers across industries.

Network Security & Optimization

Our managed SASE and ZTNA solutions secure end-users, protect corporate data, and optimize networks.

Endpoints

We centralize management of corporate and BYOD devices, enhancing security, observability, and compliance.

Managed by Consulting-Grade Engineers

Behind every successful business is a team like ours.

Whether we designed your environment or are assuming responsibility for an existing one, it is managed by a hybrid delivery team of consultants and managed services engineers with decades of design and deployment experience.

We prioritize superior support, user experience improvement, and platform optimization. Our proven methodology enhances performance, resilience, and end-user productivity, reducing IT crises.

Committed to customer success with a 90-day money-back guarantee*, Ferroque is the premier choice for quality-driven managed services, offering flexible support models to fit your operating needs.

Are you interested in transformative managed services? Reach out today and learn how to reduce business risk, and improve IT resiliency and user experience.

* Subject to agreement terms

 

Flexible Support Models Aligned
with Your Unique Needs

Ad-Hoc Support

Support as you need it
  • Customer-Managed
  • Hourly
  • Break-fix support
  • Technical guidance
  • Engaged upon customer request

Essentials

Monitoring & events management
    • Co-Managed
    • Monthly Fee

  • Platform health & performance baseline
  • Infrastructure monitoring
  • User experience monitoring
  • Alerting
  • Includes ControlUp licenses
  • Reporting with actionable insights
  • Event management
  • Add Citrix, Horizon, or Parallels Licenses (Optional)

Premium

Full platform management
  • Ferroque-Managed
  • Monthly Fee
  • SLA + SLT
  • Includes everything in Essentials, Plus:
  • 24/7 operations support coverage
  • North American-led team with global reach
  • Proactive environment administration
  • ITIL core functions (Incident, Change, Request, Problem Management)
  • Annual health checks
  • App rationalization with Rimo3
  • Secure printing with UniPrint
  • OS & platform software upgrades
  • …and much more! (see full comparison)
  • Add Citrix, Horizon, or Parallels Licenses (Optional)

Ad-Hoc Support

Support as you need it
  • Customer-Managed
  • Hourly
  • Break-fix support
  • Technical guidance
  • Engaged upon customer request

Premium

Platform management
  • Ferroque-Managed
  • Monthly Fee
  • SLA+SLT
  • Platform administration on the full range of NetScaler appliance models
  • 24/7 operations support coverage
  • North American-led team with global reach
  • NetScaler monitoring & alerting
  • NetScaler firmware maintenance
  • Reporting with actionable insights
  • Annual health checks
  • ITIL core functions (Event, Incident, Change, Request, Problem Management)
  • Add NetScaler Licenses (Optional)

Ad-Hoc Support

Support as you need it
  • Customer-Managed
  • Hourly
  • Break-fix support
  • Technical guidance
  • Engaged upon customer request

Premium

Platform management
  • Ferroque-Managed
  • Monthly Fee
  • SLA+SLT
  • 24/7 operations support coverage from certified UEM/MDM experts
  • North American-led team with global reach
  • Support for popular UEM/MDM solutions including Workspace ONE, Intune, Jamf, IGEL, and more
  • Support for Windows, macOS, Android, and iOS devices
  • Compliance reporting and remediation support
  • Configuration, deployment, and troubleshooting expertise
  • System health checks
  • ITIL core functions (Event, Incident, Change, Request, Problem Management)
  • Add IGEL Licenses (Optional)

Optimize, Scale, and Secure Your End-User Tech Stack

We go beyond standard technical support and operational roles. With Ferroque as your strategic partner, your end-users will have the tools to excel, and stakeholders gain the peace of mind of secure and efficient IT platforms, allowing you to focus on your business goals.

Key benefits of our managed services

Advanced real-time monitoring

SOC2 Type 2 compliant service delivery

24/7 expert support available worldwide

Proactive platform health checks

North American-led support with global reach

Broad experience across multiple industries

Expertise with commercial and enterprise customers

Cleared for secure government projects

Strategic guidance from our consulting team, not just operations

ITIL-aligned support model

Get in touch

Ready for higher uptime, fewer headaches, tighter security, better user experience, and fewer Monday morning fire drills?

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