Citrix

January 14, 2019

Environment:

Greenfield platform build.

Products:

PVS 1811
App Layering 1812
Windows Server 2016

Issue:

Randomly got bit by this twice in one week with a customer, and haven’t seen much online about it. Upon installing PVS and installing the App Layering agent, it fails toward the end with this lovely message:

Snippets of the log contain the following:

InstallShield 17:57:28: Invoking script function AddCertificate

1: Executable: C:Program Files (x86)CitrixAgentCitrix.AppLayering.Agent.Service.exe, 
args: addcert -port=8016 -errorFile="AddCert.Error"

1: Return Code: 1

1: errorFile: AddCert.Error, resultCode: 1, hErrorFile: 2778, errorMessage: 
System.Security.Cryptography.CryptographicException: Bad Data

CustomAction AddCertificate returned actual error code 1603 
(note this may not be 100% accurate if translation happened inside sandbox)

Action ended 17:58:54: AddCertificate. Return value 3.

Resolution:

Uninstall the App Layering Agent

Reboot (super important)

Re-install

Michael Shuster

Michael is Ferroque's founder and a noted Citrix authority, overseeing operations and service delivery while keeping a hand in the technical cookie jar. He is a passionate advocate for end-user infrastructure technology, with a rich history designing and engineering solutions on Citrix, NetScaler, VMware, and Microsoft tech stacks.